Brexit / Covid-19 Update

Due to the evolving situation with Brexit and Covid-19 website orders are currently taking 21 working days to be processed and shipped.

We appreciate your understanding during this time.

Returns Policy & Delivery

We operate a returns policy for unwanted and faulty goods. Should you need to return any item to us for any reason please contact us first by telephone or e-mail - see our Contact page.


PERSONALISED GOODS

Products that are part of a club shop that have an embroidered club badge, initials, name, number or sponsor on the garments are classified as "Customised Goods" and as such these items cannot be returned or exchanged. 

Unwanted Goods

Please return non-personlalised (Items that DO NOT have a club badge, initials, sponsor, name or number on them) goods unused and in original packaging in perfect condition for resale within 60 days of receipt. We recommend obtaining proof of postage. A full refund minus the shipping costs will be made on receipt of the returned goods.

Please note that you are responsible for shipping costs when returning unwanted goods.

Faulty Goods

If any of the goods are faulty we will either refund the cost amount in full or send you a replacement free of charge.

Exchanging goods

If you would like to exchange any non-personlalised (Items that DO NOT have a club badge, initials, sponsor, name or number on them) items please contact us and we will do our best to get your exchanged items to you. Please be aware that you are responsible for the cost of sending the unwanted item back to us and also the shipping costs for sending out the exchange item.

Changing or cancelling an order

Cancelling your order. You have the right to cancel your order within 7 working days from the date you received your order. To cancel your order please contact us in writing, via email or by phone within 7 days.

If you would like to amend your order and the order has not been put through to production OR started we will happily take payment of the extra items and send all items out together. If your order has already been put through to production OR shipped we cannot add anymore items and you will be required to place an additional order.

Will any return costs be refunded?

If you return something because of an error on our part or because it's damaged or defective, we will refund any charges incurred in returning the item to us (either by a personalised pre-paid return label or by refunding your return postage costs – up to 2nd class postage only).

We'll check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.

My Payment Card has changed/expired. How will I receive my refund?

We process all refunds to the original card used when you placed your order. If your card has expired we will contact you over the phone and we will refund the new card directly. 

When will I receive my refund?

We action all refunds the same day we receive the goods back and it can take up to 3 working days for the refund to show on you card.

When will my items ship?

When you place an order with us we order your items from our warehouse based in Italy, the items usually take between 3-5 working days to arrive to us and then your orders gets put into out production queue. The whole processed usually take around 7-12 working days but during our busy time this can be extended up to 20 working days.