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PERSONALISED GOODS
Products that are part of a club shop that have an embroidered club badge, initials, name, number or sponsor on the garments are classified as "Customised Goods" and as such these items cannot be returned or exchanged.
Please return non-personlalised (Items that DO NOT have a club badge, initials, sponsor, name or number on them) goods unused and in original packaging in perfect condition for resale within 60 days of receipt. We recommend obtaining proof of postage. A full refund minus the shipping costs will be made on receipt of the returned goods.
Please note that you
are responsible for shipping costs when returning unwanted goods.
If any of the goods
are faulty we will either refund the cost amount in full or send you a replacement
free of charge.
If you would like to exchange any non-personlalised (Items that DO NOT have a club badge, initials, sponsor, name or number on them) items please contact us and we will do our best to get your exchanged items to you. Please be aware that you are responsible for the cost of sending the unwanted item back to us and also the shipping costs for sending out the exchange item.
Cancelling your
order. You have the right to cancel your order within 7 working days from the
date you received your order. To cancel your order please contact us in writing, via email or by phone within 7 days.
If you would like to
amend your order and the order has not been put through to production OR started we will happily take
payment of the extra items and send all items out together. If your order has
already been put through to production OR shipped we cannot add anymore items and you will be required to
place an additional order.
If you return
something because of an error on our part or because it's damaged or defective,
we will refund any charges incurred in returning the item to us (either by a
personalised pre-paid return label or by refunding your return postage costs –
up to 2nd class postage only).
We'll check all
items returned as damaged or defective. In the event we find no fault, we
reserve the right to re-charge you for the item/s and to recover our fees and
expenses from you.
We process all
refunds to the original card used when you placed your order. If your card has
expired we will contact you over the phone and we will refund the new card directly.
We action all refunds the same day we receive the goods back and it can take up to 3 working days for the refund to show on you card.
When you place an order with us we order your items from our warehouse based in Italy, the items usually take between 3-5 working days to arrive to us and then your orders gets put into out production queue. The whole processed usually take around 7-12 working days but during our busy time this can be extended up to 20 working days.
